Version 1.0 - effective date: 1 January 2026
Tribe Cartilage Sp. z o.o., Ul. Czwartaków 158, 04-430 Warsaw, Poland.
E-mail: contact@tribe-cartilage.com
This is the single point of contact for all matters related to these Terms, including complaints, cancellations, and general enquiries.
Tribe Cartilage operates an information and research platform available across: www.tribe-cartilage.com, www.cartilage.help, www.cartilage.in, and www.knee.help.
The platform currently provides:
All health-related content on our platforms is for informational and educational purposes only. Always consult a qualified healthcare professional regarding your condition and treatment decisions.
The AI chat is accessible without registration and is available to all users. To purchase a subscription, you must be at least 18 years old and legally capable of entering into agreements in your jurisdiction.
Subscriptions are billed monthly at a flat rate. Payments are processed by Stripe, Inc. under its own terms and privacy policy.
Right of withdrawal: by completing a subscription purchase, you expressly request immediate delivery of the digital service and acknowledge that you lose the right of withdrawal under Art. 38(1) of the EU Consumer Rights Directive (2011/83/EU) once service delivery has commenced.
Cancellation: you may cancel your subscription at any time. Cancellation takes effect immediately - you will not receive the next report after cancellation. No partial refunds are issued for the current billing period.
No refunds are issued once a report has been delivered. Detailed terms governing pricing, payment processing, and service execution are set out in the GTC available at: www.tribe-cartilage.com/OWS.pdf
The AI chat feature is provided free of charge and without registration. By using it, you acknowledge that:
You agree not to:
All content published on the platform - including research reports, AI chat outputs, texts, and graphics - is the property of Tribe Cartilage Sp. z o.o. or its licensors. Reports purchased under a subscription are for personal use only and may not be redistributed, resold, or published without prior written consent.
The platform uses third-party components including payment processing (Stripe, Inc.) and AI chat infrastructure. We are not responsible for the availability, accuracy, accessibility, or data processing practices of third-party services. Use of these components is subject to the respective third-party terms and privacy policies.
The platform is provided "as is" and "as available". We do not guarantee uninterrupted operation, accuracy or completeness of AI chat responses, availability of specific report topics, or compatibility with all devices or browsers.
To the maximum extent permitted by law, Tribe Cartilage Sp. z o.o. is not liable for any direct, indirect, incidental, or consequential damages arising from use of the platform, reliance on AI chat responses or report content, health or treatment decisions made on the basis of platform content, or technical disruptions or data loss.
You agree to indemnify and hold harmless Tribe Cartilage Sp. z o.o. from any claims, losses, or liabilities resulting from your use of the platform in violation of these Terms or applicable law.
We may modify, update, suspend, or discontinue any part of the platform at any time without prior notice, including the scope of the AI chat feature or report subscription products.
In case of any dispute, contact us first at the address provided in Section 1. We respond within 10 business days.
These Terms are governed by the laws of Poland and the European Union, supplemented by mandatory consumer protection rules in your country of residence.
We may update these Terms at any time. The latest version is always available on each of our websites. Continued use of the platform constitutes acceptance of the latest version. Updates to the General Terms and Conditions of Sale (GTC) do not constitute an update of these Terms of Use, unless expressly stated otherwise.